Job Details

P/T Assistant-Technology Support Services - Bunker Hill Community College
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Position Number: 5941620
Location: Boston, Massachusetts
Position Type: Executive Assistants

Location: Boston, MA Category: Part Time Non-Benefited Positions Posted On: Thu Jun 27 2024 Job Description:

Works in collaboration with Technology Support Services (TSS) members to provide support and service to the BHCC computer user community.

Other duties include:

Replacing keyboard, mouse, and other peripheral equipment of workstations.

Unboxing & placing computers & peripherals.

Loading paper in printers/replacing toner and ink cartridges.

Removal of paper jams in printers.

Providing escalation to help student log in or obtain access to applications.

Assistance in navigation to core College applications (such as Moodle) and websites.

Help in maintaining clean labs and work areas.

Alert supervisor of problems or student issues that may not be readily resolvable.

Power on workstation in lab areas and check for operability and report any malfunctioning equipment to supervisor.

Assist in issues of student email access.

Have a high level of customer support as you are helping our students.

Job Requirements:

Must have very good communication skills.

Can take and follow technical directions.

Proven ability to work effectively with a diverse student, faculty and staff population.

Preferred Qualifications:

Knowledgeable in the support of Apple OSX, Adobe Creative Cloud, Microsoft Office 2016 and Windows 10.

Experience in the support of mobile devices such as laptops, tablets, and smart phones.

Additional Information:

Salary: $20.00/hr. - 10-18 hrs. per week - No benefits

Shift: 10-18 hours per week | Monday - Friday

Must be available to work between 10 to 18 hours per week (Saturday and Sunday work may be available from 8 a.m. to 4 p.m.)

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PI260199801